Last Updated: July 14, 2026

At Cubiq, we want customers to receive the correct products in acceptable condition. Because many of our products are consumable, personal-use, perishable, or age-restricted, returns are limited for safety and quality reasons.

Final-Sale Products

Unless required otherwise by applicable law, the following products are final sale and cannot be returned once delivered:

• Gummies and other edible products
• Capsules and supplements
• Raw fruit or perishable products
• Vapes, cartridges, and inhalable products
• Opened, used, damaged-after-delivery, or partially consumed items
• Products with broken seals or altered packaging
• Clearance, promotional, or discounted final-sale items

We cannot accept returns based on taste, personal preference, expected effect, or dissatisfaction after a product has been opened or used.

Damaged, Defective, or Incorrect Products

Contact us within 48 hours of delivery if your order arrives damaged, defective, incomplete, or incorrect.

Email:

Hypercubeca@gmail.com

Include:

• Your full name
• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label
• Video evidence where reasonably requested

Do not discard the item or packaging until we complete our review.

Eligibility for Replacement or Refund

After reviewing the claim, Cubiq may offer one of the following:

• Replacement of the affected item
• Store credit
• Refund to the original payment method

Approval is determined based on the order record, evidence supplied, product condition, and applicable law.

Order Cancellations

Orders may be cancelled only before processing or fulfillment begins.

Once an order has entered processing, packing, or shipment, cancellation may no longer be possible.

To request cancellation, contact:

Hypercubeca@gmail.com

Include your order number and write Order Cancellation Request in the subject line.

Undeliverable or Refused Packages

Customers are responsible for providing a correct delivery address and accepting delivery where required.

Orders returned because of an incorrect address, refusal, missed delivery, lack of age verification, or other customer-related issue may be subject to:

• Original shipping charges
• Return shipping charges
• Carrier fees
• Restocking or handling costs where permitted

Any remaining approved amount may be refunded after the package is received and inspected.

Lost or Stolen Packages

Cubiq is not responsible for packages confirmed as delivered by the carrier but later reported missing or stolen.

Customers should first check with household members, neighbors, building management, and the carrier. We will reasonably assist with a carrier claim where appropriate.

Refund Processing

Approved refunds are issued to the original payment method.

Please allow approximately 5–10 business days after approval for the refund to appear, depending on the bank or payment provider.

Original shipping charges are non-refundable unless the order was incorrect, defective, or could not be fulfilled due to an error by Cubiq.

Shipping Delays and Unavailable Products

If an item cannot be shipped within the promised time, Cubiq may offer an updated delivery estimate, substitute where expressly approved, or refund the unavailable item. Applicable U.S. rules require sellers to obtain consent for certain shipping delays or issue a refund for unshipped merchandise.

Return Authorization

Do not mail products back without receiving written authorization from Cubiq.

Unauthorized returns may be refused and may not qualify for replacement, credit, or refund.

Contact Us

For return, replacement, cancellation, or refund requests, contact:

Cubiq
Email: Hypercubeca@gmail.com